fpsdedicated.com commits to 99.9% uptime monthly, backed by service credits. Understand coverage and claims.
Uptime Guarantee
- 99.9% monthly: <43 minutes downtime allowed.
- Excludes: Scheduled maintenance (announced 48hr ahead), DDoS (mitigation active), client errors (config/mods).
Service Credits
- 99.5–99.8%: 5% credit (1 day free).
- 99.0–99.4%: 10% credit (3 days free).
- <99.0%: 15% credit (5 days free).
- Credits: Applied to next invoice automatically.
Claiming Credits
- Ticket within 7 days of incident with:
- Dates/times of downtime.
- Server ID/IP.
- Verification: Our logs confirm outage cause.
Exclusions
- Force majeure: Natural disasters, ISP backbone failures.
- Abuse: TOS violations causing suspension.
- Beta services: Test servers not covered.
Monitoring
- Dashboard: Historical uptime per service.
- Status page: fpsdedicated.com/status (incidents, maintenance).
Network SLA
- Datacenter providers: Tier 3/4 (99.99% power/cooling).
- Redundancy: Multi-homed BGP, failover routes.
SLA disputes: Escalate to legal@fpsdedicated.com after ticket review. Credits max 100% monthly fee (no cash refunds).
